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Please read this policy before booking any appointments at Housley Institute for Restorative Ink to make sure you fully understand. 

For all services (consultations excluded) there is a non-refundable $100 Booking Fee required to secure your appointment. This deposit will be applied to the total amount due at your scheduled appointment .

The reason for this policy is that we remain very booked for all services, with some clients waiting many months to be seen. While we are ever so grateful for our wonderful clients, timely and efficient service is necessary for us to provide outstanding customer service. If you fail to comply with these policies we are unable to service everyone in a fair and efficient way. Customer satisfaction is our highest priority, and these policies exist to give all clients the absolute best experience possible.  We are so thankful for your business and welcome any inquiries about this policy!
 

For all permanent makeup appointments, a 72-hour notice is required to cancel or reschedule your appointment. We just ask that you please call and let us know, (voice mail if necessary), text or email us at least 72 hours prior to your appointment time to cancel or reschedule. Should you fail to cancel or reschedule your appointment at least 72 hours before your appointment, you will forfeit your booking deposit. Should you wish to reschedule your appointment at that point, you definitely can! You will have to pay another non-refundable deposit to book another date.
 

Should you cancel or reschedule your appointment within 12 hours of your appointment, or no call/no show, you will not only forfeit your booking deposit but also will be required to pay the full balance of your missed appointment cost before you can reschedule with Housley Institute. Once you pay the full cost of your original missed appointment, another deposit must be paid to reserve your new appointment.

Should you cancel or reschedule your free 5-8 week touch up appointment within 12 hours, or no call/no show for your appointment, you will be required to pay for your touch-up. Touch-up prices are listed in our pricing menu.
 

If you are over 15 minutes late to any appointment, you will be asked to reschedule, and the same Cancellation Policy above will apply. This is because all clients receive thorough consultations and detailed, precise work. As a result, we will not rush your appointment or others. Therefore, if you are more than 15 minutes late to your appointment you will forfeit your deposit and be required to pay for the balance of your appointment before you can re-book.
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There will be no exceptions to this policy. By booking your appointment with Housley Institute for Restorative Ink, you acknowledge that you have read, understand, and agree to the Cancellation Policy.